Delivery Information

We strive to provide you with the best and most convenient delivery options. Here’s a detailed overview of the choices we offer:

1. Delivery with Econt

The delivery cost within Bulgaria is determined by Econt upon order completion.

Econt offers secure and fast delivery services to any location in the country. You can choose from the following options:

• Delivery to Address: Your order will be delivered directly to the address you specified.
• Delivery to Econt Office: You can choose the nearest Econt office where you can pick up your package.

Delivery Time: Delivery usually takes 1-2 business days depending on your location. If the product is out of stock, delivery time may vary from 5-7 days. We'll contact you over the phone to confirm.

Prices: The delivery fee varies depending on the size and weight of the package and the chosen delivery method.

Tracking: All shipments with Econt can be tracked in real-time through their website or mobile app.

2. Pickup in Store

You can collect your order directly from our physical store. This is a convenient solution if you are near our store or prefer to receive your products personally.

Store Address: Pazardzhik 4401, Bulgaria Blvd. 31.

Working Hours: Monday - Friday, 9:00 - 17:30.

Ready Time: Your order is usually ready for pickup within 6 hours.

3. Important Information

Order Check: Upon receiving your order, please check its contents in the presence of the courier or at the store.

Returns and Exchanges: For details on our returns and exchanges policy, please visit our returns and exchanges policy page.

Contact: If you have any questions regarding your delivery, contact our team at office@shop.vij.bg

4. Frequently Asked Questions (FAQ)

How can I track my order?

You can track your order using the tracking number provided in the shipment confirmation email on the website of the selected courier.

What should I do if I’m not home at the time of delivery?

The courier will try to contact you to arrange a redelivery. If they are unable to reach you, your package will be left at the nearest courier office, where you can pick it up.

Can I change the delivery address after placing the order?

The possibility to change the delivery address depends on the stage of processing your order. Please contact us as soon as possible to check if a change is possible.

Do you offer international shipping?

Currently, we offer delivery only within Bulgaria. International shipping options will be available soon.